Subscription & Billing

Last updated: March 27, 2025

Echo offers several subscription plans to suit various needs, from individuals to large teams. This article explains how our subscription plans work, how to manage your payment methods, and how to upgrade or downgrade your plan.

Understanding Subscription Plans

Echo has a range of subscription plans, each offering different features tailored to your business or individual needs. The key differences include:

  • Pro Plan: Designed for small teams or individuals who need meeting note taking and email management.

  • Enterprise Plan: Perfect for large organisations needing extra security, scalability, and custom integrations.

To view the full list of features included with each plan, please contact us by booking a demo.

Payment Methods

  1. Adding a Payment Method: Navigate to the Billing section of your dashboard. Click Add Payment Method and enter your credit/debit card details.

  2. Billing Cycle: You can choose to be billed monthly or annually. Annually billed customers receive a discount.

  3. Updating Payment Information: To update your payment method, go to the Billing section, select Update Payment Information, and enter your new card or payment details.

Viewing & Downloading Invoices

  1. Accessing Invoices: In the Billing section, you’ll see a list of all past invoices under Billing History.

  2. Downloading Invoices: Click on the invoice you wish to view or download. You can download invoices as PDFs for your records.

Upgrading/Downgrading Plans

  1. Upgrading Plans: If you’d like to access more features, go to Billing, click on Change Plan, and choose the plan that best suits your needs. Your account will be upgraded immediately, and you’ll be billed according to the new plan.

  2. Downgrading Plans: To downgrade, follow the same process. Keep in mind that downgrading may result in the loss of some features, so be sure to review the feature differences before making changes.

  3. Confirmation: After upgrading or downgrading, you’ll receive an email confirming the change to your subscription plan.